Last Updated: 01-02-2024

At Lizardoo, we highly value your satisfaction and strive to ensure a delightful shopping experience. Please read our return and refund policy carefully to understand how we handle cancellations, damaged products, size issues, and other concerns.

Order Cancellations:
You have the option to cancel your order within 24 hours of placing it or before it gets dispatched.
Utilize the “Cancel Order” button in your account dashboard, or contact us at contact@lizardoo.com to initiate the cancellation process.

Damaged Products:
In the unfortunate event that you receive a damaged item, please send clear photos along with your order details to contact@lizardoo.com within 24 hours after the delivery.
We will promptly assess the situation and arrange for a replacement at no additional cost to you.

Size Matters:
To ensure a perfect fit, we encourage you to consult our size chart before placing an order.
If you happen to receive the wrong size, contact us at contact@lizardoo.com, and we will swiftly address the issue to ensure your satisfaction.

Out-of-Stock Items:
In the rare circumstance that an item you ordered is out of stock, we will notify you promptly and provide the option to choose an alternative item or receive a full refund.

Returns and Refunds:
Currently, as a small brand, we regret to inform you that we do not offer returns or refunds.
We appreciate your understanding, and this policy is in place as of now due to the limitations of our size. Rest assured, we are constantly working to enhance our capabilities to provide more comprehensive services in the future.

Stay Connected:
For any questions or concerns related to order cancellations, damaged products, size issues, or out-of-stock items, our customer service team is ready to assist you.
Reach out to us at contact@lizardoo.com, and we will respond promptly to address your queries and ensure a seamless resolution.

Note: Lizardoo appreciates your choice and is dedicated to delivering a shopping experience infused with style and care. We are committed to making your interactions with us pleasant and hassle-free. Thank you for choosing Lizardoo for your fashion needs.